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Dealing
with difficult people a course for managing staff in
2008 from jml Training and Consultancy
April
2008–Difficult people exist in all walks of life;
they can be people with behaviour or attitude problems,
time wasters or people who do not like to change. It
is useful to learn techniques and strategies to help
you deal withem confidently. "Dealing
with Difficult People"
jml
training are offering their "Dealing with Difficult
People Programme to managers of private and public sectors
in the UK. This programme is designed for all those
who are managing staff; managing performance and delivering
organisational change. It provides practical strategies
and tools to help you confidently manage disagreement
and confrontation in the workplace. It is beneficial
for all levels of management but is most beneficial
when delivered to managers on a similar level and will
be tailored to meet their needs.
Gráinne
Suter of jml Training said about the
course "The course will offer the participants the opportunity
to increase awareness of the need and benefits of dealing
with difficult situations and people promptly and explore
the role of interpersonal skills in difficult situations.
Participants will learn to identify and manage the different
positions people take when dealing with conflict and
explore methods of managing conflict. They will be able
to explore the importance of constructive feedback and
develop the confidence and competence to deal with difficult
people and conflict situations"
The
course programme offers
Emotional
Intelligence
Emotional
Intelligence competencies for conflict management
Dealing with conflict - where am I on the conflict continuum?
Self-esteem
and the management of difficult people
Self
management
Transactional
Analysis - a key approach when dealing with difficult
people
The
role of empathy when dealing with conflict
Recognising
defensive strategies
Frames
and filters - exercising choice to ensure a positive
outcome
Changing
the communication - changing the dynamic
Communication
skills
Using
effective behaviour styles
Listening….
is more than the words
Styles
of managing conflict
Giving
and receiving effective feedback
Practical
techniques for giving effective feedback
Practice how to give specific and unambiguous feedback
Receiving
feedback from others - peers, staff and managers
jml
Training offers training programmes for organisations
and companies in the public and corporate sector.
Each
programme is relevant and immediately useful. Using
a range of solutions jml trainers draw on their
own experience, up to the minute research and their
unique interactive methodologies. They will take the
client's situation as their starting point by working
closely with the client's team to understand the client's
needs and to develop cost-effective solutions for success
for the client.
More
information on this topic here
Ends................
More
information about jml Training
jml
Training is a specialist training company
offering "in-house" training courses to local government.
councils, companies - both small & multi-national. It
has been established over ten years and apart from providing
training services in the UK, its' trainers also train
in France, Ireland & worldwide. Specialist areas include
Management Development for Women, Diversity and Inclusion,
Customer Service Training, Diagnostic Assessment, Leadership
and Team Building & Management Development Programmes.
More information at
www.jml-training.com
©
jml Training and Consultancy April 2008
