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Dealing
with difficult people a course for managing staff in 2008
from jml Training and Consultancy April 2008–Difficult
people exist in all walks of life; they can be people with
behaviour or attitude problems, time wasters or people who
do not like to change. It is useful to learn techniques
and strategies to help you deal withem confidently. "Dealing
with Difficult People"
jml
training are offering their "Dealing with Difficult People
Programme to managers of private and public sectors in the
UK. This programme is designed for all those who are managing
staff; managing performance and delivering organisational
change. It provides practical strategies and tools to help
you confidently manage disagreement and confrontation in
the workplace. It is beneficial for all levels of management
but is most beneficial when delivered to managers on a similar
level and will be tailored to meet their needs.
Gráinne
Suter of jml Training said about the course "The course
will offer the participants the opportunity to increase
awareness of the need and benefits of dealing with difficult
situations and people promptly and explore the role of interpersonal
skills in difficult situations. Participants will learn
to identify and manage the different positions people take
when dealing with conflict and explore methods of managing
conflict. They will be able to explore the importance of
constructive feedback and develop the confidence and competence
to deal with difficult people and conflict situations"
The
course programme offers
Emotional
Intelligence
Emotional
Intelligence competencies for conflict management
Dealing with conflict - where am I on the conflict continuum?
Self-esteem
and the management of difficult people
Self
management
Transactional
Analysis - a key approach when dealing with difficult people
The
role of empathy when dealing with conflict
Recognising
defensive strategies
Frames
and filters - exercising choice to ensure a positive outcome
Changing
the communication - changing the dynamic
Communication
skills
Using
effective behaviour styles
Listening….
is more than the words
Styles
of managing conflict
Giving
and receiving effective feedback
Practical
techniques for giving effective feedback
Practice how to give specific and unambiguous feedback
Receiving
feedback from others - peers, staff and managers
jml
Training offers training programmes for organisations
and companies in the public and corporate sector.
Each
programme is relevant and immediately useful. Using a range
of solutions jml trainers draw on their own experience,
up to the minute research and their unique interactive methodologies.
They will take the client's situation as their starting
point by working closely with the client's team to understand
the client's needs and to develop cost-effective solutions
for success for the client.
More
information on this topic here
Ends................
More
information about jml Training
jml
Training is a specialist training company offering "in-house"
training courses to local government. councils, companies
- both small & multi-national. It has been established over
ten years and apart from providing training services in
the UK, its' trainers also train in France, Ireland & worldwide.
Specialist areas include Management Development for Women,
Diversity and Inclusion, Customer Service Training, Diagnostic
Assessment, Leadership and Team Building & Management Development
Programmes. More information at www.jml-training.com
©
jml Training and Consultancy April 2008
