with Difficult People
with Difficult People’ is taken from a jml
Training Management Development
Programme – one of the wide range of jml
and consultancy programmes, we tailor to suit our client’s needs
do you handle an individual who constantly interupts you?
do you handle someone who tries to make you feel guilty?
can you communicate with a person who uses confusing or untrue information?
do you do when a person refuses to co-operate?
do you do about someone who will not work with you or one of his/her colleages?
are just a few examples of difficult situations for employers.
offers an in-house
course that aims to increase the confidence and competence of the participants
when dealing with difficult people and conflict situations.
reactions to conflict
Learn to identify and manage the different emotional positions people take in
techniques for dealing with difficult people
methods of managing conflict appropriately
the key skills necessary for giving effective feedback
how to give specific and unambiguous feedback
of constructive conflict management
and effective communication
Focusing on interests rather than position
Empathy when dealing with conflict
of managing conflict
attitutes to conflict
effective feedback skills
Emotional Intelligence competencies for managing conflict
Communication recent research conducted for Investors in People ranked
the ability to communicate as the most important managerial skill, followed closely
by honesty. Nearly a fifth of the respondents believed their manager had claimed
credit for other’s work.
communication is at the core of the management development
programmes we offer. It is a touchstone for much of the team and personal development
we help bring about for our clients” says Gráinne
“This research supports our experience on the ground - successful and effective
managers are confident communicators who aren’t afraid to value their staff and
give credit where it is due.” August 2006
in three employees would change their managers if they could with almost a quarter
claiming they could do a better job themselves according to research by YouGov.
The ability to communicate effectively was cited as the most important quality
for a successful manager, but a third of respondents said their manager was not
good at communicating. August 2006
for Dealing with Difficult People
Role Play Actors to assist with Training Programmes
Return to Training
Training to discuss your training requirements
- Dealing with difficult people - either by email
+ 44 (0)1494 488 787
Training - training
that works ...