Developing an Assertive Behaviour Style

More than 70% of problems in organisations have little to do with strategic planning or finance, but with poor interpersonal communication.

When people fail to understand how they and others behave and fail to recognise the impact of their actions on others the potential for misunderstanding and conflict to develop rapidly increases. Poor communication can have a dramatic impact on the effectiveness of an organisation and reduce its potential to achieve its objectives.

Whatever your role and wherever you work, as long as your work brings you in to contact with people, assertiveness skills will help you maximise your communication with others.

This half day course is designed to leave you feeling more confident in your ability to work with others, handle challenging situations and feel better about your self.

• Increase self-awareness and understand the impact this has on relationships
• Clarify the concept of assertive behaviour and the benefits of developing this behaviour style
• Understand the best way to get things done
• Deal with unassertive beliefs that serve to undermine self confidence
• Identify the 'watering down' phrases that dilute the impact of what you say
• Explore the importance of body language and other non-verbal signals in communications
• Learn how to express disagreement appropriately
• Develop assertive techniques to manage conflict situations

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Contact jml Training to discuss your training requirements - Assertiveness Skills training -Developing an Assertive Behaviour Style - either by email or ( + 44 (0)1494 488 787 today

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