Effective Interpersonal and Communication Skills
70% of problems in organisations have little to do with strategic planning or
finance, but rather with poor interpersonal communication.
people fail to understand how they and others behave and fail to recognise the
impact of their actions on others the potential for misunderstanding and conflict
to develop rapidly increases. Poor communication can have a dramatic impact on
the effectiveness of an organisation and reduce its potential to achieve its objectives.
by Daniel Goleman, a psychologist and author of the book Emotional Intelligence,
shows that a person can have the best training in the world, a sharp, analytical
mind and a creative approach, but they will not make a great leader without a
high level of emotional intelligence.
intelligence is not only about being able to understand your own feelings, but
it is also about being able to tune into how others are feeling around you, and
act on that positively.
programme is designed to provide an opportunity for participants to reflect on
their communication style, the impact this has on work relationships and to explore
a range of techniques to improve their effectiveness. As they develop their repertoire
of EI competencies the more effective they will become and the more able to handle
a wider range of demands and challenges.