Developing Effective Interpersonal and Communication Skills

More than 70% of problems in organisations have little to do with strategic planning or finance, but rather with poor interpersonal communication.

When people fail to understand how they and others behave and fail to recognise the impact of their actions on others the potential for misunderstanding and conflict to develop rapidly increases. Poor communication can have a dramatic impact on the effectiveness of an organisation and reduce its potential to achieve its objectives.

Research by Daniel Goleman, a psychologist and author of the book Emotional Intelligence, shows that a person can have the best training in the world, a sharp, analytical mind and a creative approach, but they will not make a great leader without a high level of emotional intelligence.

Emotional intelligence is not only about being able to understand your own feelings, but it is also about being able to tune into how others are feeling around you, and act on that positively.

This programme is designed to provide an opportunity for participants to reflect on their communication style, the impact this has on work relationships and to explore a range of techniques to improve their effectiveness. As they develop their repertoire of EI competencies the more effective they will become and the more able to handle a wider range of demands and challenges.

Course objectives

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