April
18th 2010
For
the past six months jml Training has been delivering an in house Diversity Awareness
training programme to a major Kent based Housing Association.
Over
140 members of staff plus associates have had to be trained. The present day nature
of the role of Housing Associations is such that Diversity Awareness in delivering
services to customers is of central importance. Both customers and staff come
from diverse backgrounds, having a diversity of needs, unique to each. A 'one
size fits all' approach will not do.
Housing
Associations have not only a legal, but also a service-led and moral obligation
to respond to the wide social diversity in contemporary Britain.
Ensuring
diversity stays as a key organisational priority and does not get squeezed by
other demands and requirements is essential. To achieve this requires a style
of training that ensures the right leadership for diversity, one that can challenge
and change values, beliefs and organisational behaviours and develop positive
action initiatives. We have rigorously trained experts in experiential culture
change work, highly facilitative & interactive, delivering inspirational, enduring
and effective results.
Gráinne
Suter of jml Training said" The evaluation reports have been excellent,
we have received very positive feedback from participants and management of this
Housing Association".
"jml
Training worked with us to create a bespoke training course based around diversity
awareness and providing an excellent
customer service. The course has been rolled out to all front line
staff and we are now looking at running it for all back office staff as well.
We have continually worked to develop the programme over the past 6 months and
JML have taken into account that our needs are evolving. Using both our own training
evaluation feedback and the feedback directly from jml, they have worked
to develop the course as it
is carried out."
"The
jml trainer ran the courses very well and her training style engaged all staff.
The biggest compliment I can give is that almost all staff who went into the course
thinking it was just "another diversity course", came out having found it both
beneficial and really enjoyable".
I
recently attended the Awareness
to Action course and I would just like to pass on my thanks
for a well thought out course that was informative and very enjoyable. Your trainer
has a very professional yet approachable training style and her knowledge of the
subject was exceptional."
Housing
Associations provide services to some of the most vulnerable sections of the community.
Housing Association households contain higher than average proportions of people
who experience discrimination and other social disadvantages. It is possible that
discrimination in the housing or job market may be one of the reasons why they
need Housing Association accommodation.
jml
Training are now offering Diversity Training courses to Housing Associations in
the UK and further information can be found at: http://www.jml-training.com/Diversity.htm
