for Effective Change Management
management requires thoughtful planning and sensitive implementation,
and above all, consultation with, and involvement of, the people affected by the
desire to see change implemented quickly can often lead to insufficient consultation
with those who will be most affected by the change and staff issues can arise
preventing successful change from taking place.
tips will help you to ensure that your change initiatives achieve their objectives
change should be realistic, achievable and measurable. Before starting organisational
change, ask yourself the following questions:
allow obstacles to block the vision and don't underestimate the power of vision.
But remember it will need to be regularly and appropriately communicated.
the change process can occur, there must be a 'felt need for change" by key leaders
in the organisation to stir the organisation out of complacency. Ensure key managers
are with you on the change message and that they accept responsibility for leading
cultural change within their units and for maintaining momentum for the change.
periods of change communication needs to function to a very high standard. Consider
the extent to which you are communicating with the wider organisation?
about how you can help people to understand how the change will affect them personally.
(If you don't help with this process, people will make up their own stories, usually
more negative than the truth.) Treat people with humanity and respect and they
not sell change to people as a way of accelerating 'agreement' and implementation.
'Selling' change to people is not a sustainable strategy for success. Instead,
change needs to be understood and managed in a way that people can cope effectively
with it. Be mindful that the chief insecurity of most staff is change itself.
Senior managers and directors responsible for managing organisational change do
not, as a rule, fear change - they generally thrive on it. So remember that staff
may not relish change, they may find it threatening and fear a loss of status,
influence or autonomy.
feedback. Create forums where staff can ask questions and discuss their concerns.
It is better to have concerns out in the open than festering away and building
consistently, frequently, and through multiple channels, including speaking, writing,
video, training, focus groups, bulletin boards, Intranets, and more about the
change. Think about the informal opportunities to communicate that arise during
the day and make use of them to share ideas and get feedback.
all sensitive aspects of organizational change management are conducted face-to-face.
Encourage your managers to communicate face-to-face with their people too. Don't
rely on email and written notices, they are extremely weak at conveying and developing
understanding and are open to misinterpretation.
organisational change that entails new actions, objectives and processes for a
group or team of people, use workshops to achieve understanding, involvement,
plans, measurable aims, actions and commitment.
acknowledge when people make changes in behaviour and attitude that leads to the
success of the change initiative. Make the connections between their behaviour
and the changes. Celebrate each small win publicly.