making a complaint to a restaurant owner:
"I was brought up in a culture that generally believes the customer is right."
restaurant owner replies: " you're
is not the way to do business, "a complaint is an opportunity to make
a friend" Read on and find out how
Training can help
you with your company's customer service training.
is an overview of the customer service courses and workshops offered
For more information, please contact
us with an outline brief of your requirements.
Excellence in Customer Service
what the customer wants, needs and expects from your organisation is a fundamental
principle of good customer service. If you can show them you care they will come
back to you. But to get this level of satisfaction everyone in your organisation
needs to be committed
Providing Excellence in Customer Service
will give your teams the necessary knowledge and skills to get close to the customer
and help you to build organisational commitment to Customer Service
approach to customer service
to service delivery
staff to give good customer service
tasks that improve service to the customer
systems and procedures to support Customer Service
with Your Customers
breeds behaviour. Helpful behaviour will have a direct impact on a customer’s
sense of satisfaction. A genuinely committed customer friendly attitude will enable
an organisation to develop rapport with its customers and exceed their expectations.
Communicating with Your Customers will develop the essential communication
skills necessary for success
and the impact of behaviour on others
relationships and communication
a positive impression - Using an appropriate behaviour style
verbal skills for dealing with difficult situations
good service in anybody’s language
Customer Service Strategy
know you need to develop an organisational approach to customer service but where
do you start and exactly what do you want to achieve?
We can help you
to identify your strategy and using a range of practical planning tools help you
to develop a realistic and sustainable project plan
with customers successfully on the telephone can make a big difference to the
success of an organisation. The words we use and the tone of the voice are the
only way we can make up for the absence of the very important information that
we normally receive through body language.
impressions and building rapport
the right questions
and Deliver! – Maximise the impact
of your exhibition stand
you making the most of your exhibition stand?
budgets are spent building exhibition stands to a very high specification.
But the impact of
the stand ultimately depends on the people who are running it.
course will help you to maximise the impact of your stand. It is designed to enable
staff to develop the key skills they need to maximise the impact of an exhibition
with the customer
stereotypes and overcoming cultural barriers
what the customer wants from your stand
Getting your message across to potential customers
discuss how we can provide Customer Service Training to your organisation either
+ 44 (0)1494 488 787
Return to Training
for Dealing with Difficult People
has never been a better time to invest in your organisation's future than investing
in training now
to discuss your training
requirements either by email
+ 44 (0)1494 488 787
Training - training
that works ...