December
2nd 2009
The
present day nature of the role of Housing Associations is such that Diversity
Awareness in delivering services to customers is of central importance. Both customers
and staff come from diverse backgrounds, having a diversity of needs, unique to
each. One size fits all will not do.
Housing
Associations have not only a legal, but also a service-led and moral obligation
to respond to the wide social diversity in contemporary Britain.
Diversity
is the freedom to be equally valued for our differences, the freedom to come together
to create something more than any one of us could have done alone. The jml Training
programme explores the rich mix of people we deal with every day and the complexity
of meeting such a diverse range of needs. We see diversity as a resource, not
a problem.
Ensuring
diversity stays as a key organisational priority and does not get squeezed by
other demands and requirements is essential. To achieve this requires a style
of training that ensures the right leadership for diversity, one that can challenge
and change values, beliefs and organisational behaviours and develop positive
action initiatives. We have rigorously trained experts in experiential culture
change work, highly facilitative & interactive, delivering inspirational, enduring
and effective results.
Housing
Associations provide services to some of the most vulnerable sections of the community.
Housing Association households contain higher than average proportions of people
who experience discrimination and other social disadvantages. It is possible that
discrimination in the housing or job market may be one of the reasons why they
need Housing Association accommodation.
The
course is being presented by one of jml Training's highly experienced consultant
trainers Irene
Clarke who has worked for a major international airline for a number
of years. She provided "Leading Edge Corporate Training", including Diversity
& Inclusion, and Customer Service Excellence, both sides of the same coin; treating
people as individuals, NOT "do as you would be done by". Irene was a key team
manager, pioneering, developing and leading the largest culture change programme
in Europe for the company and is now providing this service for Housing Associations
and other organisations from the jml Training client base.
Irene
comments "It is fascinating to explore how this type of organization operates
and provide them with tools & skills to carry out day to day interactions more
effectively, professionally & with compassion. It is exciting to be part of a
dynamic change programme that explores the various drivers to attitudinal response
with tools to enable participants to choose & change, becoming response-able.
jml
Training has been providing "in house" Diversity training since 1997. The company
designs and delivers training programmes to local government, universities, councils
and companies - both small & multi-national. Established ten years ago, it provides
training services in the UK, France, Ireland & Worldwide..
The
specialist areas include bespoke Leadership, Team Development, Executive Coaching,
Management Development Programmes, Diagnostic Assessment, Diversity & Inclusion,
and Customer Service Excellence. More information at www.jml-training.com
