Managing Diversity in the Workplace - Developing a Diverse Environment

Managing Diversity - Making Diversity Happen

Course Aim

To equip managers with a sound understanding of the principles of diversity and equal opportunities. It provides an opportunity to develop practical skills through an analysis of discriminatory practices. It also includes practical work on how to ensure diversity policy is incorporated into the daily business of the organisation.

Course Content

Diversity and Equal Opportunities

Explore and define the concepts of diversity and equal opportunities
Diversity as a potential source of discrimination
The implications of diversity on external relationships and how an organisation conducts its business

The Hidden Issues

Diversity and interpersonal interaction
Identifying the bear traps
How can discrimination express itself at work?
Consequence of in/out groups in the workplace
Dealing with inappropriate behaviour

Framework For Action

Delivering services to meet diverse needs
Planning an implementation programme
Identifying constraints and how to overcome them

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Diversity awareness in the workplace

Course Aim

This one day course will provide an environment where participants can increase their knowledge and awareness of diversity and equalities legislation. The sessions will increase awareness of how stereotypes occur and the influence they have on behaviour. It will also explore the contribution all staff can make to promote good practice.

Course Content

Why are we here?
Why pursue an equalities agenda?
Working with difference
Understanding the legal context
An overview of current and future legislation
Difference, division and discrimination
How can stereotypes influence behaviour
Fairness, respect and organisational integrity
Implications for practice – organisational and individual roles

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Feedback from a 2009 -2010 client

JML Training Testimonial - JML worked with us to create a bespoke training course based around diversity awareness and providing an excellent customer service. The course has been rolled out to all front line staff and we are now looking at running it for all back office staff as well. We have continually worked to develop the programme over the past 6 months and JML have taken into account that our needs are evolving. Using both our own training evaluation feedback and the feedback directly from JML, they have worked to develop the course as it is carried out.

Irene ran the courses very well and her training style engaged all staff. The biggest compliment I can give is that almost all staff who went into the course thinking it was just "another diversity course", came out having found it both beneficial and really enjoyable. T S ---- ---- -----