In Support of Middle Managers

I read an article recently that rather unkindly referred to middle managers as the “muddle in the middle”. This got me thinking about how often middle managers get a bad press. I wonder if the “squeezed middle” might be a more appropriate description.  So, I write in defence of the middle manager. They are required […]

Has empathy become blunted in the public sector?

Empathy is increasingly seen in the private sector as a key component of business success. Empathy is the ability to build connection with people, to understand how they think and feel and what is important for them. Whether those people are customers, employees, potential business partners or clients, insight in to how they see and […]